VIP Garages MEGA Parking

In fulfilling the obligation provided for in art. 12a points 2 and 4 of the Act of May 30, 2014, on consumer rights (Journal of Laws of 2020, item 287), the Service Provider hereby informs you about the division of responsibilities related to the parking service agreement concluded via the Service between the Service Provider and entities that are owners of parking lots, which present their offers on the Service Provider's platform. We also point out that all offers available on the Service Provider's platform come from entities that are entrepreneurs.

The Service Provider's role is:

1. Posting on the website parking service offers in the wording provided by parking owners or persons responsible for cooperation, including pricing. The Service Provider has no influence on the amount of the aforementioned prices, does not modify them, and always provides the most current prices made available by Parking Lots and Partners.

2. Providing travelers with the following information via email regarding the main features of the service:

• parking location, contact details for parking assistance;

• information about transfers, or their absence, in particular the duration;

• any amenities offered by the Parking;

• information about language requirements, if using certain parking services by the traveler depends on effective oral communication;

• information about the availability of parking services for people with limited mobility, and upon the traveler's request, detailed information about the possibility of adapting them to their needs.

3. Posting on the website information about:

• the price of the parking service and the payment method;

• the type of additional costs that the User may be charged;

• the right to terminate the parking service agreement within the period specified by the Service Regulations before the start of the parking service;

• the trade name, address, directions, and opening hours of the parking lot.

4. Enabling reservation and purchase of parking services and additional services offered by the Parking.

5. Enabling the purchase of insurance for the parking service offered by an external Partner not bound by a contract with the Parking – Inter Partner Assistance S.A.

6. Providing individual commercial information about offers to Users who have contacted the Service via email.

7. Handling services resulting from the User's concluded Agreements, which includes in particular transmitting reservation information from the Parking and transmitting information from the insurance company, in case of such a purchase by the User.

8. Allowing the User to make changes to the reservation within the time specified by the Regulations, providing all other information affecting the implementation of the parking Service, as well as support in communicating the User with the Parking during the duration of the parking Service.

9. Handling complaints related to our activities and services, in particular the sales process – correctness and quality of service in the sales process of services available in the Offer of the Service and after-sales service.

The role of the Parking is:

• providing the Service Provider with parking offers, including information about the service price, which includes in particular the parking of a car on the parking area and the price of additional services used by the User;

• providing the Service Provider with data and information necessary for the implementation of parking Services;

• making available to the Service Provider presentations of parking and transfer cars in the offers provided to the Service Provider;

• proper performance of the Agreement concluded with the User;

• handling complaints concerning improper fulfillment of the Agreement by the Parking.